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Genghis Grill: There You Go Again

Using the words of The Gipper, I say to Genghis Grill, “There you go again.”

Image Credit: Created by Jack LeBlond (http://www.jackleblond.com/)
Image Credit: Created by Jack LeBlond (http://www.jackleblond.com/)

I wish I was surprised that the company still holding improper contests. But after my experiences in its “Health” Kwest, I am not surprised at all.

Here’s the latest, a photo contest on Instagram using the hashtag #GGDad. Seems innocuous enough, right?

instagram

 

So what’s wrong with this “most likes on this photo” contest? Let’s start with where the contest violates Instagram’s own Promotion Guidelines.

  • The official rules are nowhere to be found on Instagram (via a link) or on the Genghis Grill website.
  • The offer terms and eligibility are nowhere to be found on Instagram (via a link) or on the Genghis Grill website.
  • The promotion does not include a “complete release of Instagram by each entrant or participant.”
  • Nor does the promotion include an “acknowledgement that the promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram.”

In addition, Genghis Grill (again) does not include guidelines for how contestants should disclose that their photos are hashtagged for a contest. When Cole Haan did something similar in March 2014, the FTC issued a closing letter (a type of warning) to the company.

Sigh.

So what am I doing, other than sharing the information via this blog post? I’ve reported the company’s contest to Instagram and to the FTC. I would have also contacted the company directly, but the last two times I did, it apparently didn’t matter.

It really isn’t that difficult for a social media manager to learn the guidelines for contests, is it?

Please, if you are holding a contest using social media, take the time to learn how to do it ethically.

barbara_is_listening

 

 

 

 

 

(NOTE to PR Professors: Feel free to use this Instagram contest as an example in your classes.)

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Six Guidelines for Running an Ethical Contest in Social Media

ACT ETHICALLYAs many of my readers may recall, I was a participant in a social media contest earlier this year that went horribly wrong, in oh-so-many ways. In fact, it went so poorly that the company didn’t even publicize the results of the contest in its own social media channels (though it did issue a standard news release). I found myself frustrated when my repeated attempts to provide helpful advice to the contest sponsor were dismissed. And I learned a LOT from this experience that may help your organization should you desire to plan a contest in social media.

So what I have for you here are six things I learned during that catastrophe about running an ethical contest in social media. Following these guidelines may help turning your brand ambassadors into your “assadors,” as one of my Facebook friends called them.

NOTE: I am not a lawyer, nor am I giving legal advice. I am just sharing my understanding of the guidelines.

One

Learn, understand and apply the disclosure guidelines that the Federal Trade Commission has published. As the FTC says, “If there’s a connection between the endorser and the marketer of the product that would affect how people evaluate the endorsement, it should be disclosed.” Put simply, if you are incentivizing people to mention your company online (by providing them with something free OR having them mention something specific to enter a contest of yours), they need to say so. And it’s up to YOU to be sure they do.

The FTC provides a handy, dandy mnemonic to help:

  • Mandate disclosure from your contestants. (See my post “In the Interest of Full Disclosure” for more on this.)
  • Make sure your own staff knows the rules, and
  • Monitor the contestants, to be sure they are following the guidelines.

Two

Don’t ask or require participants to “stage” something as a way of endorsing your product or company. Doing so is creating false advertising.

Three

Know and follow the terms of service for the social media platforms you are using in your contest.

Did you know . . .

  • businesses should not ask for reviews or endorsements on Yelp?
  • if you’re having participants create a video to post on YouTube, you must provide clear judging criteria, and you must not use video views or video likes to conduct the contest?
  • requiring participants to post something on their personal  timelines to enter a contest violates Facebook’s terms of service?
  • you can’t use Facebook Likes or Shares as a voting mechanism?
  • you should not ask contestants to tweet something multiple times for multiple entries, or the contestant risks being  suspended for Twitter spam?
  • and for more examples, see Social Media Promotion Law: Contests and Sweepstakes.

Four

Follow your own contest rules and guidelines to the letter. Varying from them will cause frustration among the participants at a minimum, and a run-in with the FTC or state for more egregious errors.

  • If you are asking contestants to create a 30- to 45-second video, then award points only to those whose videos are within these parameters. No exceptions.
  • If you have in your contest rules that “no additional purchase is necessary,” do not require contestants to purchase specific items for photos they must post.
  • If you provide a calendar of social media posts that your participants must publish on specific days, use that calendar; do not make last-minute changes. (In the contest I participated in, this happened more than once. One of the days, the participants were supposed to create a specific video to post on YouTube. Videos take time to shoot and edit. The day the assignment was due, the contest manager changed the assignment to something totally different . . . and never had the video used at all as an entry. This caused much frustration among the participants, as you might imagine.)

Five

Provide objective criteria for judging entries, especially when the entries will be judged by a panel chosen by your organization. Having your panel vote for which entry they “like best” doesn’t cut it.

As a professor, I tend to use rubrics to grade assignments. (A rubric states what the criteria are and how many points can be earned by fulfilling the requirements.) A rubric would be helpful for participants in contests, as well.

Six

Be available to answer questions from your contestants. Have one place the contestants can come to for official answers from your organization. Ideally, this would be a place on your own platform, rather than an informal Facebook group, for example.

Availability is especially important if you are running a lengthy, multi-part contest. Establish and maintain an expected turn-around time for answers. For example, if someone submits a question, respond within 24 hours.

Remember, in the absence of official communication, the contestants are left to speculate about the answers to their questions.

 flourish

That said, what other recommendations do you have for making sure your organization’s social media contest is run in an ethical (and legal!) manner?

barbara_is_listening

 

 

 

 

 

Related posts:

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It Will Be Fun, They Said. They Were Wrong.

Photo Credit: "Sad Clown" by Shawn Campbell
Photo Credit: “Sad Clown” by Shawn Campbell

Two months ago, I thought it would be a lot of fun to participate in the Genghis Grill Health Kwest. I had the chance to win $10,000, and I got a gift card worth one free stir-fry bowl a day from the restaurant. It seemed like it would be a fun way to lose some weight and use my social media skills.

Wrong.

I have chosen to withdraw myself from the 2014 Health Kwest  due to concerns I have with Genghis Grill’s ethics in the management of the contest. I have also removed the HealthKwest-related posts from this blog. Some concerns I have are as follows:

  • not informing contestants about our (and their) obligation to disclose that GG provided free meals for us in exchange for our posts in social media
  • going against terms of service for multiple social media platforms (such as requiring us to post something on our personal Facebook profiles)
  • not providing objective criteria for judging the mini-contests (worth $300-$500) ahead of time
  • changing some of the orders/challenges the day that they are due (such as Sunday’s order that had been to record a video in a grocery store, and was changed on Sunday to something different)
  • recommending that we could “stage” photos of ourselves “enjoying” a specific beverage to post in social media
  • requiring a Yelp review (again, with no disclosure that we received free food)

I have addressed these concerns with two people involved in the management of the contest, to no avail. (UPDATE 4-2-2014: I have heard back from the Chief Marketing Officer. He has yet to address any specific concerns, but he did write to me.)

If you’re a participant in this contest and would like to discuss issues such as these, please let me know. I have created a Facebook group for this discussion.
NOTE: I have NO concerns about my local Genghis Grill restaurant in Rogers, AR. They’ve been wonderful to me both before and throughout this contest.

 

UPDATE 4-1-2014: Here are a few additional concerns with the contest rules.
  • The contest rules state that no additional purchase is needed to enter or win. However, several of the challenges/orders required contestants to purchase something from Genghis Grill or elsewhere (including Skinny Drinks, Red Diamond iced tea and Vitamin Water).
  • The contest rules state that 1,000 points are possible for weight loss, and 1,000 points are possible for social media. However, the top 30 contestants as of April 1 all have more than 2,000 points earned, and the contest isn’t over yet. How were these extra points earned? There has been no explanation.
  • The contest rules state that “each Genghis Grill bowl has an Approximate Retail Value of $599.” If this is the case, then the Health Kwest gift cards given to the contestants should be worth $599 x 61 (days) or $36,539.
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In the Interest of Full Disclosure :: #HealthKwest 2014

PaidUPDATE 3-31-2014: I have withdrawn from the Genghis Grill’s 2014 Health Kwest, and I have made all posts about that contest private on my blog for the time being.

As someone who had taught public relations for more than two decades, I should have known better. But I got caught up in the excitement of being part of a contest, and I have neglected to provide full disclosure with every post/photo/video I have I uploaded as a constant in Genghis Grill’s 2014 Health Kwest that the restaurant chain is providing me one free meal a day. And not making this disclosure goes against recent FTC guidelines. (There is wording about this in FanCorps, where we accept our daily “orders,” but like many, I just clicked right past it without reading carefully.)

NOTE: I am not a lawyer, nor am I giving legal advice. I am just sharing my understanding of the guidelines.

So I am making that right now. I will go back and edit as much as I can to include a disclosure I created at the  cmp.ly website.

Here’s how to create a disclosure of your own:

  1. Go to http://cmp.ly and sign up for an account as an Individual Advocate.
  2. Choose which type of compliance you need. For my participation in this contest, it’s #3.
  3. Add specific language for your circumstances. For me, I added “The author of the message that directed you to this page has the following material connection: the author was compensated (via a giftcard worth one meal a day) to promote Genghis Grill as part of its Health Kwest 2014 contest.”
  4. Then use the unique URL that Cmp.ly provides in everything you post that is based on being compensated. Mine is http://my-disclosur.es/HVNLJa .

Useful Resources

 

 

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Key Learnings in SPC 4350 AKA New Zoo Revue

Image Credit: "New Zoo Review"

It’s hard to believe the semester is almost over, but it most certainly is — at least if we can trust our calendars.

As a way of reviewing what we covered and learned in SPC 4350 (Social Media for PR and Advertising), each student will:

  • Choose a toy animal from a basket in class.
  • Name the animal.
  • Write the letters of the animal’s name down the left margin of a paper.
  • Come up with something we discussed in SPC 4350 that starts with each letter.
  • Reply to this blog post with a comment including the animal’s name & what they learned. Put a star/asterisk in front of the most important thing learned.

After each student is done with this, we’ll go around the room and each student will share his/her starred item — the key learning.

Any why is  “New Zoo Revue” in the title of this post? It was among my favorite childhood TV shows. (It’s a little painful watching the production values in the show now, but I loved it as a child.)

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Writing a Public Service Announcement

Echoes From Another Time by drp.One way that nonprofit and government associations get the word out is through public service announcements.

For our PR Writing class, create a 30-second public service announcement or radio news release for your client. (If you have a nonprofit or gov’t client, write a PSA. If you have a for-profit client, write a radio news release.) Review the information in Chapter 9, especially pages 208-222 for tips on how to write.

Things to keep in mind:

  • Thirty seconds is not very long, approximately 75 words. You’ll need to get to the point quickly.
  • You’re writing information that will be spoken, not read silently. There’s a BIG difference between the two. Ask a friend or two to read your PSA or radio news release aloud. Edit and adjust as needed.
  • Write conversationally.
  • Use the same standard header that you have used on previous news release assignments (for contact information, etc.)
  • Feel free to write on the same topic as you have in previous releases, as long as the topic can fit this assignment.

Additional resources:

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Branding Gone Bad :: #PepsiFail

pepsifail

UPDATE @ end of this post

Did you see that Pepsi Co. has released an iPhone app for its Amp energy drink? It’s called … wait for it … Amp Up Before You Score.  (I intentionally did not link to the app, as I don’t want to drive traffic its way.)

In theory, having an app (not this one) for your brand could be smart, maybe even cool. But when you see what the app does, you may change your mind.

InventorSpot describes the offensive app in this way:

Here’s how it works:

1. Identify Her Type: Got your eye on a girl, and aren’t sure how to get started? Pick out her profile, flip the card, and study up quick with a cheatsheet on the stuff she’s into, with lists, links and some surefire opening lines. (Surefire to what, we won’t say.)

2. Keep a List: Get lucky? Add her to your Brag List. You can include a name, date and whatever details you remember.

3. Brag: You got it? Flaunt it. Keep your buddies in the loop on email, Facebook or Twitter. Here’s who you get:

Artist Aspiring Actress Athlete Bookworm Businesswoman Celebrity Cougar Dancer Foreign Exchange Student Goth Girl Indie Rock Girl Married Military Girl Nerd Out-Of-Your-League Girl Political Girl Princess Punk Rock Girl Rebound Girl Sorority Girl Treehugger Trouble Twins Women’s Studies Major

If you have an iPhone or iPod Touch, take a look at the app. And see what people are saying about “Amp Up Before You Score.” Make up your own mind about the app. But for me, I am disappointed in PepsiCo. I expected better from a company like this.

Put in Twitter terminology, it’s a major #PepsiFail.

[Hat tip to Liz Pullen for calling my attention to this iPhone app.]

UPDATE as of 3:00pm on October 12:

Just a few moments ago, the Twitter account for AMP (@AMPwhatsnext) posted an apology for the “Amp Up Before You Score” app. As far as 140-character apologies go, it’s a good one. I’ve already sent AMP my feedback.

AMP's Apology

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All I Ever Needed to Know About Promotions I Learned From WKRP in Cincinnati

In today’s Introduction to Public Relations class, we watched a classic episode of the classic 1970s TV show “WKRP in Cincinnati” :: “Turkeys Away.” Though I paid to download the episode from iTunes, I just discovered it’s also available for free through Hulu.

In this episode, which was based on a botched promotion from a radio station in Atlanta, live turkeys dropped from a helicopter. Chaos ensues.

What can we learn about how NOT to do a promotion from Mr. Carlson’s fiasco? I’ll get the list started:

  1. Communicate with your entire team before launching a promotional campaign (or a turkey).
  2. Do your research! It’s best to learn ahead of time that turkeys don’t fly.
  3. Get permission before doing a stunt.
  4. Know what is considered news in your local market. Giving away turkeys for Thanskgiving wasn’t news. (But watching live turkeys plummet from a helicopter probably would be news.)
  5. Brainstorm for what could possibly go wrong before you proceed with a promotion.

What would you add to this list?