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New Media Academic Summit 2008

Later this morning, I will travel to Chicago for the New Media Academic Summit 2008, co-hosted by Edelman and PR Week.

As Edelman’s President and CEO Richard Edelman says,

This year’s program has 11 in-depth sessions addressing how new media affects corporate reputation; the traditional media industry; the regulated health industry; how NGOs engage their stakeholders: and the US Presidential Election, among other topics. Each session features a panel of noted experts and a moderator … who will facilitate an open discussion between you and the speakers. Recognizing your own expertise on the issues presented, we intend to make the program to be as interactive as possible, so please feel free to ask questions, and make comments.

Though I am definitely looking forward to learning from the guest speakers at the sessions, I’m looking forward even more to the face-to-face networking that we’ll have with practitioners and educators. There’s even an informal meetup planned with one of my favorite bloggers and podcasters, Neville Hobson of For Immediate Release fame. It will be interesting meeting him in person, after the numerous hours I’ve spent listening to him and Shel Holtz during my 100-mile-a-day commutes.

Highlights of the Summit will include:
  • Brands: Engaging Customers Through Social Networks
  • NGOs: Advancing Issues and Galvanizing Support Using New Media
  • Global Perspective: How New Media is Changing Communications Outside of the U.S.
  • Corporate Reputation: How Companies are Using New Media to Protect Reputation: The Role of Wikipedia; Employees as Spokespeople; Search Engine Optimization
  • Traditional Media Companies & the Media Industry: How are Traditional Media Companies Changing their Business Model to Adapt to Social Media
  • Health Industry: How Regulated Industries are Using New Media to Connect and Educate Consumers and Create Communities
  • Elections 2008: Best and Worst Uses of New Media during the U.S. Presidential Race
  • Monitoring and Measuring Conversations: Defining Convergence between Traditional and Social Media, Best Practices in Measurement
  • Teaching Social Media: Best Practices
  • New Media in 2012: What jobs will the class of 2012 have?

As the Summit proceeds, expect to see my thoughts and observations at Twitter. If we’ll be live blogging the Summit, I’ll update this posting to point to the live blog site.

PS: Thank you, Edelman & PR Week, for hosting this Summit at no cost to the educators.

Photo Credit: Navy Pier and Chicago from the Ferris wheel, originally uploaded to Flickr by nouQraz
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Listen Through a Window, Not a Mirror

[Cross-posted from my blog Listening Matters.]
What’s a great way to listen to another person? As Michael Wade notes in his article from a recent US News & World Report:

Look through a window, not a mirror. Don’t assume that the person means what you would have meant under similar circumstances.

Interesting approach, isn’t it? Let’s think about how “listening through a window” might work in practice.

As an educator of students in the Millennial Generation, it’s critical that I listen to my students through a window. For years, if I was planning on meeting someone somewhere, I might say, “We’re going to hook up later.” Now if I was to use the same expression in one of my classes at Georgia Southern University, I’d probably be met with snickers (and not the candy bar) from my students. Why? The term “hook up” has changed over the years. This doesn’t mean that I need to use their language, but I do need to be aware how my choice of words may be interpreted.

Wade contends that there are six ways to be a great listener. Rounding out his list are:

  1. Listen for a theme.
  2. Recognize that the speaker might not know the real message.
  3. Subdue your ego.
  4. Act as if you are listening.
  5. Use an old investigator’s trick.

In future postings to Listening Matters, I’ll apply many of Wade’s other tips.

So, how can your life change if you listen through a window instead of a mirror? Please share your thoughts by commenting here at Listening Matters.

Photo Credit: Thanks go to asmundur, who posted this gorgeous photo titled “In the Foyer” to Flickr.

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Word of Mouth Manual II :: Free Download

This morning on Twitter, I received a tweet from Todd Defren (of Social Media News Release fame) with a link to a free e-book: Word of Mouth Manual II, by Dave Balter, founder and CEO of BzzAgent.

Imagine you’re back on the school bus, on the way to your high school.  Towards the back of the bus, the “cool kids” are eagerly poring over a hidden object.  You overhear one of them saying, “It’s really expensive, but I figured out how to get a free one.”

Sharing the e-book this way is word of mouth marketing at its finest. So . . . if you’re interested in the topic of word of mouth marketing, download and read this free e-book. Share your thoughts here.

Photo Credit: Spot Mirror, uploaded to Flickr by daveham

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Corporate PR Leaders Sought for Interviews

This fall, I’ll be teaching a Corporate PR course at Georgia Southern University. As the end of the summer nears, I’ll be looking for Corporate PR leaders to interview (via Skype, most likely) on a variety of topics for 10-15 minutes each . . . I want the students to hear from practitioners who are working in Corporate PR or Corporate Communication departments. (We offer a separate course in PR Firms.)

Potential topics will be:

  • new media
  • employee communication
  • government relations
  • community relations
  • investor relations
  • global corporate communication
  • issues management
  • crisis communication.

If you’re interested in potentially being a guest speaker, please drop me a line; let me know who you are and where you work. And it would be great if we could connect on LinkedIn. I plan to get a schedule put together in August.

Thanks!

 

Photo Credit: Vintage Telephone Earrings, originally uploaded by yourtricolor to Flickr

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Ice Cream Social [Media]

Once again, the folks at Common Craft have provided a creative and simple explanation for us . . . this time, Sachi and Lee Lefever use an ice cream factory in the mythical town of Scoopville to demystify social media. Enjoy!

 

Social Media in Plain English from leelefever on Vimeo.

(PS — My current favorite ice cream is Bruster’s butter pecan, filled with tons of salty toasted pecans. What’s yours?)

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Juxtaposition

 

Note: The following article is based on a reflection exercise faculty members participated in at Poynter Institute’s Teaching Diversity Across the Curriculum conference last week in St. Petersburg, Fla. In small groups, we went to Listening Posts across the city, where we were instructed to observe a culture unlike our own. Dennis, Kym, Earnest and I went to Cho Lon Oriental Market and Mekong Vietnamese Restaurant on 34th Street.

If I were to use one word to describe what I saw and heard today, it would be juxtaposition. There was Trang brand coffee sitting next to the Café du Monde chicory coffee on the shelf in the Cho Lon Oriental Market. A TV showed the Vietnamese version of a telenovella, complete with Vietnamese subtitles, in the corner of Mekong Vietnamese Restaurant, right next door.

We saw something in the refrigerated section that intrigued us. It was something spiky, about the size of a spaghetti squash, in a mesh bag. Kym asked the proprietor what it was. The fruit was durian. It tastes wonderful, but it stinks, he warned us. He even told us of a hotel he went to that warned guests not to bring this fruit into the building. Kym was bold and bought some of the packaged stinky-fruit cookies on the shelf.

Do you want Edible Beef Blood? Try the frozen food section. Dried Black Fungus? That would be in aisle one next to the rice noodles. Pocky? Now, Pocky was something I’d heard of. That’s in the cookie and candy aisle.

Hello Kitty products sat next to Hello Panda items; none of my colleagues (including me) ever heard of Hello Panda.

In the restaurant, our friendly and helpful server had bleached blond spiky hair, pierced ears and multiple tattoos. Dennis and Earnest changed their initial orders based on our server’s recommendations after we started ordering. I tried the Hot and Sour Soup; it was sweet and spicy, and tasted quite a bit different from the soup of the same name at many Chinese restaurants. I think the lemongrass added a different flavor; I liked it a lot.

A couple came into Mekong with their toddler. “Would you like a high chair?” the server asked. “No, a booster seat would be fine,” was the reply. They ordered lunch. It came with scissors on the plate. As I got up to leave, I felt compelled to talk with them. “What kind of food did you order that needs scissors?” I asked. Both the husband and the wife laughed. “It’s to cut up the noodles for our son.” As I walked away from the table, I realized why they needed scissors. No knives are served with a meal in a Vietnamese (or any other Asian) restaurant.

Next time you’re in St. Petersburg, I’d definitely recommend stopping by Cho Lon Oriental Market and Mekong Vietnamese Restaurant on 34th Street. Take your time while you’re there and get to know the people. You’ll be glad you did.


Photo Credit: King of Fruits, originally uploaded to Flickr by Hanoi Mark