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Spin Sucks Puts an End to Destructive Spin

Today’s post comes from guest blogger Eden Spodek. This post originally appeared on Eden’s blog.

flourish
“The tools today are different, but the premise remains the same. Lie or spin the truth, and you will be found out. People will take you to task.”

 – Gini Dietrich

 

Spin Sucks puts and end to destructive spin

I’ve known Gini for several years, am a loyal reader of her award-winning Spin Sucks blog and a regular listener of Inside PR, the podcast she co-hosts with Martin Waxmanand Joseph Thornley. I’ve watched her implement some relatively simple tactics – such as her take on the #Follow Friday meme, livefyre Q&As and, Gin and Topics – that can only be described as part of her brilliant marketing strategy. All the while, she’s constantly sharing her “secret sauce” to digital communications and reputation management… for free! If we only only knew about how she applies her knowledge to her client work, well now we can, sort of – stick with this and you’ll see.

Gini has an amazing ability to make everyone feel welcome while spreading her hospitality and enthusiasm across the social web. She’s built an active community where members have developed friendships extending beyond the borders of Spin Sucks (the Blog). If I didn’t know better, I’d think her blog was her full-time job. But I do. She helms a successful integrated marketing communication agency and among other things, is a sought after public speaker who has given the keynote address at conferences in Canada, the United States and Europe. When she put out a call looking for Spin Sucks Brand Ambassadors, I jumped at the chance to get involved and get an advance copy of Spin Sucks (the Book). That in itself was reward enough. Little did I know how much I’d enjoy being part of a wonderful subset of the Spin Sucks’ community.

Spin Sucks puts and end to destructive spin

I’ve learned a lot from Gini. Not only from what she shares in her blog posts but also by watching what she does, how she does it and learning some of the thought processes behind her work through her public speaking engagements. I’m also a digital communications strategist who works and teaches in the online space and espouses the gospel of transparency, disclosure and anti-spin on a daily basis. So, much of what’s written in Spin Sucks the book was familiar yet, there were still several actionable tips I learned.

If you’re looking for a quick fix or a magic bullet to help market your business online, you’re not going to find it here. However, if you’re willing to invest the time and follow Gini Dietrich’s secret sauce over the long haul, Spin Sucks: Communication and Reputation Management in the Digital Age is a must-read.

“Your competitors know the exact recipe to your secret sauce, but no one does it as well as you do. It’s your secret sauce. It was created with your people, your thinking, your culture, your passion, and your vision.”

 

Gini brings her personal voice and tone to Spin Sucks the book, the same as her blog readers have come to know and love. She’s up front about telling you who the book isn’t for – several times throughout the book, in fact – all the while reminding those who stick with her that this journey is a “marathon and not a sprint”. Gini uses current examples to illustrate her points, including some case studies from her own client experience. This is more than theory folks; her secret sauce is based on actionable items she’s implemented and measured! In each section, Gini starts with the “what” then uses examples to explain the “why”. Unlike many business books, she also includes the “how-to’s” right down to the tactical, technical details in an easy-to-follow manner. Some things, like Google algorithms may change – remember this is the web and social media we’re talking about – but the importance of good writing, using common sense, being transparent, disclosing relationships and saying “I’m sorry” don’t.

If you’re new to Spin Sucks, you don’t need to be a PR agency or big business in order to appreciate and follow Gini’s approach. In fact, it’s designed with small-to-medium businesses in mind and can be applied to any industry.

If you’re like me, even though you’ve read the blog regularly, you may appreciate having a single reference document with additional information and insights you won’t find online. Spin Sucks: Communication and Reputation Management in the Digital Age is short and easy-to-read but it makes you think. Plan to give yourself time to absorb the message and put the approach into practice.

Disclosure: Although I’ve purchased copies of Spin Sucks: Communication and Reputation Management in the Digital Age, I was given a review copy. Gini Dietrich has been a regular guest speaker for the Foundations in Digital Strategy and Communications Management Certificate program at U of T School of Continuing Studies where I’m a curriculum developer and instructor. I consult with one of the companies referenced in the book and the sock monkey is from Parkdale Novelty, a client.

What I’m reading…

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What’s in the Box?

Do you have seven seconds to spare today?

Please SHARE this photo and story from my friend Kourosh Zakeri. He’s trying to win a contest with the photo, but even more importantly, he’s trying to share his story. I’ve learned a lot from him in the two months we’ve been friends, and I think you will, too.

UPDATE April 14, 2014: Kourosh won the contest! Thank you for sharing his photo and story.

Post by Kourosh Zakeri.

And if you have seventy seconds to spare, would you mind sharing this photo/story on a few of your friends’ individual timelines, or in groups you participate in?

Thanks so much!

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It Will Be Fun, They Said. They Were Wrong.

Photo Credit: "Sad Clown" by Shawn Campbell
Photo Credit: “Sad Clown” by Shawn Campbell

Two months ago, I thought it would be a lot of fun to participate in the Genghis Grill Health Kwest. I had the chance to win $10,000, and I got a gift card worth one free stir-fry bowl a day from the restaurant. It seemed like it would be a fun way to lose some weight and use my social media skills.

Wrong.

I have chosen to withdraw myself from the 2014 Health Kwest  due to concerns I have with Genghis Grill’s ethics in the management of the contest. I have also removed the HealthKwest-related posts from this blog. Some concerns I have are as follows:

  • not informing contestants about our (and their) obligation to disclose that GG provided free meals for us in exchange for our posts in social media
  • going against terms of service for multiple social media platforms (such as requiring us to post something on our personal Facebook profiles)
  • not providing objective criteria for judging the mini-contests (worth $300-$500) ahead of time
  • changing some of the orders/challenges the day that they are due (such as Sunday’s order that had been to record a video in a grocery store, and was changed on Sunday to something different)
  • recommending that we could “stage” photos of ourselves “enjoying” a specific beverage to post in social media
  • requiring a Yelp review (again, with no disclosure that we received free food)

I have addressed these concerns with two people involved in the management of the contest, to no avail. (UPDATE 4-2-2014: I have heard back from the Chief Marketing Officer. He has yet to address any specific concerns, but he did write to me.)

If you’re a participant in this contest and would like to discuss issues such as these, please let me know. I have created a Facebook group for this discussion.
NOTE: I have NO concerns about my local Genghis Grill restaurant in Rogers, AR. They’ve been wonderful to me both before and throughout this contest.

 

UPDATE 4-1-2014: Here are a few additional concerns with the contest rules.
  • The contest rules state that no additional purchase is needed to enter or win. However, several of the challenges/orders required contestants to purchase something from Genghis Grill or elsewhere (including Skinny Drinks, Red Diamond iced tea and Vitamin Water).
  • The contest rules state that 1,000 points are possible for weight loss, and 1,000 points are possible for social media. However, the top 30 contestants as of April 1 all have more than 2,000 points earned, and the contest isn’t over yet. How were these extra points earned? There has been no explanation.
  • The contest rules state that “each Genghis Grill bowl has an Approximate Retail Value of $599.” If this is the case, then the Health Kwest gift cards given to the contestants should be worth $599 x 61 (days) or $36,539.
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The Secret to Making “Viral” Content

Photo Credit: "Zombie Girl" by Maryann Bates
Photo Credit: “Zombie Girl” by Maryann Bates

First of all, there’s no such thing as “making viral content.” There’s only “making content that goes viral.” That said, here’s the secret: as PR pro Shel Holtz often says, “it depends.” In general, if your content has more than a few of the following, it’s more likely to go viral.

  1. It’s been promoted by you in multiple places online.
  2. It’s been promoted by you many times, and at different times of the day.
  3. It has relevant keywords in the headline/title/filename/tags that people may be searching for at a certain point in time.
  4. You’ve directly asked others to share it, and they have.
  5. You’ve linked from other popular content of yours to the new content.
  6. It’s funny.
  7. Someone famous (or at least “Internet famous”) shares your content.
  8. Or, you’re lucky, like my friend Eden Spodek. She recently captured some video of Billy Joel flubbing the lyrics to his famously tongue-tripping song “We Didn’t Start the Fire,” and posted it on YouTube soon after. An editor for Rolling Stone had heard about Billy Joel’s botched lyrics and searched YouTube to see if anyone had video of it. Eden’s video was the first one he found. He wrote about it, and as of March 18th, the video now has nearly a half million views.
    • UPDATE from Eden Spodek: “Okay, so maybe I got lucky and there were several other videos of the same thing that may have had better production quality but I did use tips 3, 6 and 7. I suspect tip 3 was most important in helping Andy Greene from Rolling Stone find my video. He was nice enough to let me Twitter interview him about it and I share it on a subsequent blog post. Thanks for sharing it some more and best of luck with your Genghis Grill YouTube challenge.” My apologies to Eden for making it look like luck was the only thing that made her video go viral; that wasn’t my intent.

And here’s what typically doesn’t work:

  1. Tagging your content with irrelevant (but popular) keywords. You may get some traction this way, but it’s unlikely that people will share it. In fact, they will likely be irritated.
  2. Posting once, hoping for immediate pick up.
  3. Irritating your followers/friends by incessantly promoting your content. People will tire of you, and stop “listening” to what you have to say.

When I made my video commercial for Genghis Grill, I aimed to do what works and avoid what doesn’t  (see above). Within a day, I had 500 views on my video. Because I used Bitly to create a custom URL for the video, I can see that a great majority of the clicks on the link come from Twitter, a bunch from Facebook, and virtually none come from the QR code I created. No surprises there. My next job: create Upworthy-style headlines/links that will drive traffic from Twitter and Facebook (primarily) to my video. Watch the 44-second video, and let me know: what headline would you write for it that might make you and your friends want to watch it AND share it? And if you like the video, please share it. barbara_is_listening

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be{YOU}tiful: cultivating your personal brand

For those of you who can’t join us in person on Tuesday, September 16, or those who would just like to see the them, I have posted my slides for my breakout session at the Northwest Arkansas Business Women’s Conference. If you view the presentation at SlideShare, you can see notes for each slide, too.

 

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Assignment: Term Paper on an Aspect of Social Media

Writing words.. by _StaR_DusT_.
Image Credit: Writing words.. by _StaR_DusT_.

For my COMM 4633 Social Media for PR Spring 2013 class at Southeastern University

For those students in Social Media for PR who choose not to complete a Personal Learning Network Project, there is another option. You can write a short paper on an aspect of social media in public relations. Topics for your paper could include virtually anything we’ve read about as part of our course. Consider what’s most interesting to you or what you are most passionate about. Even consider what’s most confusing about social media. You could write a case study or a literature review, if you wish, as your paper.

  • Use APA Style (preferably 6th edition)
  • Five to seven pages, not including Title Page, Abstract & Works Cited
  • Eight to ten sources, including at least two peer-reviewed sources. Peer-reviewed sources include: Journal of Public Relations Research, Public Relations Journal, Public Relations Quarterly, Public Relations Review.

PART 1 – TOPIC CHOICE  (25 POINTS OF FINAL GRADE)

DUE: End of Week 3, in MyFire

What topic have you chosen for your term paper? Why do you think this will be a beneficial topic for you to research?

PART 2 – ANNOTATED BIBLIOGRAPHY  (50 POINTS OF FINAL GRADE)

DUE: End of Week 5, in MyFire

Using the guidelines provided by Purdue’s OWL, submit your APA-formatted annotated bibliography of eight to ten sources, including at least two peer-reviewed sources. Peer-reviewed sources include: Journal of Public Relations Research, Public Relations Journal, Public Relations Quarterly, Public Relations Review. For each source, do at least one of the following, in a well-developed paragraph: summarize, assess and/or reflect. (See a sample annotated bibliography.)

PART 3 – COMPLETED PAPER  (175 POINTS  OF FINAL GRADE)

DUE: End of Week 6, in MyFire

A rubric for evaluation will be available by the end of Week 4.

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Assignment: Personal Learning Network Project

Image Credit: The Conversation Prism by Brian Solis and JESS3

For my COMM 4633 Social Media for PR Spring 2013 class at Southeastern University

Students can choose to complete this Personal Learning Network Project or a traditional term paper.

This project is designed to provide you with an opportunity to tailor an assignment to your own learning needs and course-related interests. For this assignment, you will identify an area of social media/PR you want to learn more about, outline a plan of study, and decide on appropriate learning deliverables to demonstrate your mastery of the material. You will then submit this plan to me for approval. Once your study plan has been approved, you will create a personal learning network to guide you in your learning. You may utilize any content you wish including books, web pages, video tutorials, library resources, open educational material, etc. to help you complete your deliverables by the deadline specified in your learning plan. In other words, you will be able to learn the material in the manner, and with the resources of your own choice.

My goal for this assignment is to prepare you for today’s highly competitive and rapidly changing workplace by allowing you to develop experience in directing your own learning. Today, knowledge has a very short shelf life, which means that one of the most important skills you can learn while in college is to become an independent learner. It is my hope that you take this project as an opportunity to help you enhance those skills. It should therefore go without saying that you shouldn’t pick a topic/area you already master for this assignment. Although it would be a way to an easy project and grade, you would simply be cheating yourself and your education.

Though you are welcome (even encouraged) to post any portion of your Personal Learning Project on your own blog, to earn credit for each part, please use MyFire to submit your work.

PART 1 – THE LEARNING PLAN  (50 POINTS OF FINAL GRADE)

DUE: End of Week 3, in MyFire

For this part of the assignment, you will identify an area of social media/PR you want to learn more about, outline a plan of study, and decide on appropriate learning deliverables to demonstrate your mastery of the material. Please use this template when designing your learning plan. You’ll be evaluated based on the thoroughness of your plan. To help you get started, I’ve listed a few examples of possible project ideas below.

  • Researching social media applications for nonprofits and designing a social media training session (the deliverable) for a local nonprofit interested in learning how to engage its stakeholders via social media. This would more than likely be a group project.
  • Researching how journalism has changed with the advent of social media, and offering suggestions / a workshop to the campus newspaper for how to benefit from social media.
  • Researching QR (quick response) applications for small businesses, offering your services to a local business and designing a concept for QR campaign tailored to their needs.

PART 2 – THE PERSONAL LEARNING NETWORK  (75 POINTS  OF FINAL GRADE)

DUE: End of Week 5, in MyFire

Your personal learning network (PLN) needs to include a Twitter, blog and social bookmarking component. We will discuss how to create a PLN in much more detail in class. You also need to identify blogs, web sites, and social bookmarks that are relevant to your project and subscribe to them. You may even want to subscribe to a Google Alert on your topic (optional). At the end of Week 6, you will need submit in a UPDATED description of your personal learning network along with your deliverables. You’ll be evaluated based on the depth and breadth of the personal learning network you built. In order to hand this in, create a list of people you follow on various platforms, along with a one- or two-sentence description of why you chose them:

  • Twitter: list the people in your Twitter PLN with their Twitter UserId. Only list people that pertain to your project (i.e. don’t list your buddies here)
  • Blogs: list the bloggers you followed for this project. Identify them by a) name, b) blog URL, and c) blog name.
  • Social bookmarking sites: list the people you follow on Delicious, Diigo, Pinterest or any other social bookmarking site. Again, only list people you followed for this particular project. List them with their social bookmarking URL.
  • Any other social media sites/platforms

PART 3 –PROJECT DELIVERABLES  (125 POINTS  OF FINAL GRADE)

DUE: End of Week 6, in MyFire

Your project deliverables are identified in your personal learning plan and approved in consultation with me. Remember to include an UPDATED version of your PLN that you submitted in Part 2; identify which people you have added to your network. If all of your deliverables are in digital form, simply submit (in MyFire) the URL(s) to those deliverables. Be sure to indicate what each URL refers to. You’ll be evaluated based on the quality of your final product.

 (NOTE: Many thanks to Dr. Corinne Weisgerber for permitting me to use, with very slight adaptation, the Personal Learning Project from her Spring 2012 Social Media for PR class at another SEU: St. Edwards University.)

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28 Study Tips for Acing Your Final Exams

Image Credit: “Despair” by Juliana Coutinho

Final exams are approaching on college campuses around the world. Finals can be stressful, even for the most prepared students. Here are some tips to help you succeed:

Preparing for the Final

  1. Find out what your entire final exam schedule is so that you’ll know how many finals you will have on each day.
  2. Prepare a written schedule for yourself indicating when you will study for each test. Leave some time in your schedule for exercise and relaxation, too.
  3. If the professor offers a study guide, use it.
  4. If the professor offers a review session for the exam, go to it.
  5. If you study well in groups, form a study group.
  6. Know if the final is comprehensive (covering everything since the beginning of the semester or quarter).
  7. Find out what kind of exam it will be. You’d study differently for a multiple-choice (Scantron) final than an essay (blue book) one.
  8. If the final will be taken online, find out if you have to go to a specific computer lab on campus at a specific time, or if you’ll be allowed to take the final on your own computer. Also find out how many chances you will have to take the final. Assume it’s just one chance unless you hear differently from the professor.
  9. If you have your previous exams available, scour the exams for things that you think will be on the final.
  10. Flag your notes by highlighting or using Post-It notes.
  11. Don’t pull an all-nighter. (Though some people are successful with studying all night and then taking a test with no sleep, I wouldn’t recommend you try it for the first time on a final exam.)
  12. Calculate your grades in the class. Determine what score you will need to get the grade you’re hoping for in the class. You may discover that you can’t possibly get an A, no matter how well you do on the final, but to get a B, you only need to get a few questions right.
  13. If you’re an auditory learner, record yourself reading your notes aloud, then play the recording back several times.
  14. If the exam is an open-book exam, this does not mean that you don’t have to study at all. In fact, one of the most challenging exams I ever took as an undergrad was an open-book essay exam. Flag your textbook based on where you believe the questions will come from.
  15. Consider using one of the available smartphone apps to help you prepare for your final.
  16. Create a detailed Final Exam Battle Plan.

On the Day of the Final

  1. Feed your brain. Eat a meal and drink at least two bottles of water.
  2. Don’t overdo it with the caffeine. You want to be alert but not jittery. If you’ve never tried an energy drink before, the day of an important final is not a good first time.
  3. Are food and drinks allowed in the classroom where your final will be? Sometimes, the rules are different for exam days than other days. If you can have food with you, choose things that will not disrupt other students.
  4. Know what to bring with you to the final. Do you need a blue book? A Scantron? (And if you need a Scantron, which specific type do you need?) A pencil? A pen? When in doubt, overpack.
  5. Even if you don’t usually wear a watch, take one with you to the final. It’s unlikely you will be able to look at your cell phone to check the time during the final.

During the Final

  1. For a paper-based exam, read through the entire final exam before you start answering any questions at all. This way, you will know what you’re facing.
  2. If the final is an online exam, find out if you can revisit questions, or if after you click past a question you cannot go back to it again.
  3. If you’re using a Scantron and you skip a question to finish later, make sure you’re answering your questions next to the correct answers. (When I took my GRE to get into grad school, I skipped a question on the first page of the booklet, but never skipped a number on the Scantron. When I realized it, I only had 10 minutes to go back and put the answers with the correct questions. Talk about stress!)
  4. Keep a close eye on the time you have allotted.
  5. Some students benefit from answering the most difficult questions first, while others do better completing all the easier ones. Do what works for you.

After the Final

  1. Do not share with other students what was on the final exam. In most universities, this is a violation of the honor code.
  2. Take a breath, relax, then forge ahead to the next final.

Now it’s your turn: What final exam tips do you have to share? Please let us know through your comments below.

barbara_is_listening

 

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Informational Interview with a Corporate PR Pro :: COMM 4363

For this assignment in COMM 4363, you will choose and interview a corporate public relations professional — as opposed to someone who works for an agency, and then write about this interview.

In the Week 4 section in MyFire, submit a Word file with your 500-word (minimum) recap of the interview. In addition to the recap, you’ll need to provide me with the PR professional’s contact information (name, title & company, phone number and e-mail address).

Due Date: See our course in MyFire

Though a face-to-face interview is preferred, a phone or webcam interview is acceptable. An interview that is e-mail or text-based only is not acceptable.

Schedule your interview at least a week before this assignment is due, preferably two. PR professionals sometimes have unpredictable schedules, and it’s possible that you may need to reschedule.

Include an introductory paragraph that introduces the PR professional, including title and company, educational background, etc. Mention your connection to the professional (how you found him/her) and how you conducted the interview (face-to-face, phone or webcam).

Questions/Topics you need to include:

  • What’s a typical week like? (If no week is typical, then what was last week like?)
  • Tell me about a project you worked on that you are especially proud of.
  • What do you do to keep current in the PR industry?
  • What do you wish you would have known before starting your career in PR?
  • How important is writing in your career?
  • If you’ve ever worked for an agency, how is agency life different from corporate PR life?
  • What three tips would you offer someone just starting out in PR?
  • After interviewing this person, are you (the student, not the practitioner) more or less likely to want to have a career in PR? Why?

Some questions you may wish to ask:

  • Did your education prepare you for working in PR? How?
  • What has surprised you the most about working in PR?
  • How has PR changed since you entered the field?
  • How does technology affect your daily work?
  • When your company is hiring for an entry-level PR position, what makes a candidate stand out?
  • What professional organizations are you involved in? (For example, PRSA, IABC, etc.)
  • Ask for feedback on your resume
  • More informational interview questions

Some things you may wish to do:

  • Include a photo of your interviewee. (This can be a photo he or she provides or one that you take yourself.)
  • Link to your interviewee’s LinkedIn profile and/or blog.
  • Conduct the interview using Skype and two webcams. Record the interview with Vodburner, and post the interview at your blog.

Questions?

barbara_is_listening

[NOTE: This must be an informational interview that you conduct this semester. Do not “recycle” an interview that you conducted during a previous semester.]

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Final Project Options for Corporate PR

mammoths
Image Credit: paul (dex) bica via Compfight

For your final project in COMM 4363, you will analyze a Fortune 500 or Inc. 500 company from a public relations perspective. Your project is due on the last day of class, with progress reports due during the semester.

This project is worth a total of 350 points of the 1000 available; a rubric will be available in MyFire by the second week of the semester.

You will have the option of creating the written portion of the project as a traditional term paper or as a series of blog posts. Let your professor know your decision no later than Week Two.

If you choose to do this project as a traditional term paper:

  • Use APA style for formatting and source citations
  • Include a title page and table of contents
  • Submit your paper in MyFire.
  • NOTE: Another option is to write a traditional term paper of at least 10 pages, on any topic discussed in our textbook Reputation Management. I will write a separate blog post with more details on this option, if any of my students choose to write a traditional term paper.

If you choose to do this project as a series of blog posts:

  • Create one page (not post, but page) on your blog with hyperlinks to all the posts; list the posts on your page in the order below. Submit the URL of your page  in MyFire.
  • Cite your sources within the posts, and also provide hyperlinks to the each original source if the source is available online.

Required elements:

  • An overview of the company and what it does
  • A timeline of the company, using an interactive timeline creator such as Dipity, Timetoast or Timeline JS. The timeline needs to include at least ten milestones, with dates, images, descriptions, etc.
  • Based on Grunig & Hunt’s models of PR, which model is the company using? Provide examples.
  • Describe the publics, including customers, of the company (or one of its subsidiaries)
  • Top challenges facing the company (including the current financial market)
  • For at least one news release, compare how the news release appears in the company’s online newsroom to how the story appeared when it was published in the media
  • An analysis of how the company uses and benefits from (or could benefit from) social media. Provide links to all major social media accounts for the company, if available.
  • An overview and critique of the company’s online newsroom
  • Career opportunities in PR, corporate communication, marketing, etc., within the company
  • Based on your research of this company, are you now MORE or LESS likely to want to work for the company? Why? Provide at least two paragraphs of a rationale for your decision.

Also, choose two from the following if you are working alone on the project:

  • One crisis the company has faced and how it dealt with it
  • Describe how the company is involved in its communities
  • Awards and honors the company has garnered in the past 10 years & how the company is using the awards/honors for promotion
  • Interview (phone or e-mail) a public relations professional within the company
  • Create your resume and cover letter as though you are applying for an entry-level PR position within the company
  • Another section of your choice, as long as you clear it with your professor by Week Four

Important Dates

  • Week 2: Choose a company.
  • Week 3: Let me know your decision of whether you’ll do a traditional term paper or a series of blog posts.
  • Week 4: Last date to pitch an idea for a section in your paper to me (if there’s something you would like to write about your company that is not on the list above)
  • Week 8: Final project due