How can a nonprofit organization survive without its volunteers? They can’t. It’s critical that we listen to our volunteers.

At both the International Listening Association and the Southern States Communication Association, I shared several best practices on listening to volunteers. The ILA session was recorded live; the audio from that session accompanies the slides in this slidedeck:

Listening To Volunteers: Best Practices for Leaders 

What additional examples would you add?

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Locks of Love

On November 20, 2008, in public relations, by Barbara Nixon

My nine-year-old daughter Katey has been growing her hair for two years to donate to Locks of Love. Today was the day for the donation.

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