My nine-year-old daughter Katey has been growing her hair for two years to donate to Locks of Love. Today was the day for the donation.
How can a nonprofit organization survive without its volunteers? They can’t. It’s critical that we listen to our volunteers.
At both the International Listening Association and the Southern States Communication Association, I shared several best practices on listening to volunteers. The ILA session was recorded live; the audio from that session accompanies the slides in this slidedeck:
What additional examples would you add?

My nine-year-old daughter Katey has been growing her hair for two years to donate to Locks of Love. Today was the day for the donation.
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This is a 2D-barcode containing the address of our mobile site.If your mobile has a barcode reader, simply snap this bar code with the camera and launch the site.
Many companies provide barcode readers that you can install on your mobile, and all of the following are compatible with this format: