Just I have done for most of the last 20 years, I will be attending and presenting at the International Listening Association convention again this year.
Last week, USA Today’s Brian Dresher posted his tips on making the most of South by Southwest. These were great tips. I asked him if I could borrow liberally from [...]

Due: February 310, 2010, by 11:59 pm in GeorgiaVIEW

Worth: 150 100 points
Description of Assignment
This assignment gives you an opportunity to learn how to monitor blog and other social media content in a way that provides similar insight offered by more traditional environmental scanning methods.
Many people will discuss your client or organization and its products/services on [...]

This week, I am attending the National Communication Association convention in Chicago. In its own words, “NCA is a scholarly society that works to enhance the research, teaching, and service produced by its members on topics of both intellectual and social significance.”
While preparing to attend this convention, I told my students at Georgia Southern University [...]

How can a nonprofit organization survive without its volunteers? They can’t. It’s critical that we listen to our volunteers.
At both the International Listening Association and the Southern States Communication Association, I shared several best practices on listening to volunteers. The ILA session was recorded live; the audio from that session accompanies the slides in this [...]

[Cross-posted from my blog Listening Matters.]
What’s a great way to listen to another person? As Michael Wade notes in his article from a recent US News & World Report:
Look through a window, not a mirror. Don’t assume that the person means what you would have meant under similar circumstances.
Interesting approach, isn’t it? Let’s think about [...]

Note: The following article is based on a reflection exercise faculty members participated in at Poynter Institute’s Teaching Diversity Across the Curriculum conference last week in St. Petersburg, Fla. In small groups, we went to Listening Posts across the city, where we were instructed to observe a culture unlike our own. Dennis, Kym, Earnest and [...]