Groundswell: People, Objectives, Strategy, Technology

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(Note: Portions of this presentation are reprinted by permission of Harvard Business Press.  Adapted from Groundswell: Winning in a World Transformed by Social Technologies.  Copyright © 2008 Forrester Research, Inc.; All Rights Reserved.)

Groundswell: An Overview

This week in my Corporate PR class, we’ll be discussing Groundswell: Winning in a World Transformed by Social Technologies. I’ve provided the slides for Monday’s class here.

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We’ll also watch Charlene Li’s presentation on Groundswell from Edelman’s New Media Academic Summit.

Groundswell: Will It Blend?

 In my Corporate Public Relations class this fall, we’re reading Groundswell. Teams of students will present the five objectives of the groundswell: listening, talking, energizing, supporting, and embracing. But for a little fun before we dive into the book, I thought it might be good to share this YouTube clip. What happens when you try to blend all the technologies together? Check it out on Will It Blend.

Interested in the story behind the Will It Blend video? Josh Bernoff shares the details at Forrester Research’s Groundswell minisite.

Jumpstart on Fall Classes: Textbooks

If you’re looking to get a jumpstart on my classes at Georgia Southern University this fall, here are the books that I will be using. I’ve linked to many of them at Amazon.com, but of course you can purchase them from anywhere you like. I recommend you try the Facebook Marketplace first, so you can get a good deal AND help a fellow student.

For All of My Classes

A USB drive, at least 1G

Corporate Public Relations (PRCA 3331)

Doorley, J., & Garcia, H. F. (2007). Reputation management: The key to successful public relations and corporate communications. New York: Routledge.

Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies
Boston, MA: Forrester Research, Inc.

Public Relations Publications (PRCA 3339)

Morton, L. P. (2006). Strategic publications: Designing for target publics. Greenwood, AR: Best Books Plus.

Recommended but not required: Botello, C., & Reding, E. E. (2007). Design collection revealed: Adobe InDesign CS3, Photoshop CS3 & Illustrator CS3
Clifton Park, NY: Delmar Cengage Learning.

Public Speaking (COMM 1110)

German, K. M., Gronbeck, B. E., Ehninger, D., & Monroe, A. H. (2007). Principles of public speaking (16th ed.). New York: Allyn & Bacon.

Making Connections: Facebook & Beyond (FYE 1220)

No textbook required, but occasional access to a digital camera needed

Photo Credit: bookshelf, originally uploaded to Flickr by chotda 

Pix from New Media Academic Summit 2008

The Flickr photostream for items tagged with Summit08 is an interesting conglomeration of photos from several of us who attended Edelman’s New Media Academic Summit. Below are a few of my favorite ones.

Here’s a photo of me with Neville Hobson (blogger and co-host of For Immediate Release), taken by Edelman’s Rick Murray.

Barbara Nixon and Neville Hobsom

Charlene Li, author of Groundswell, posed with me for this one. (I’m the queen of arm’s length self-portraits.)

Charlene Li and Barbara Nixon

At the Avenue Hotel, there was a zebra chair in every room. Not knowing this, I brought my zebra shirt with me. I couldn’t resist another arm’s length self-portrait.

Barbara Nixon in a zebra shirt on a zebra chair

And finally, Clarke Caywood, one of the participants at the conference, carried the Beijing Olympic Torch in China in June. He graciously allowed many of us to pose with it.

Barbara Nixon holding a Beijing Olympic torch

 

Sound Bites from the New Media Academic Summit 2008

Edelman and PR Week hosted the New Media Academic Summit 08 last month in Chicago. It was a fantastic opportunity for public relations educators from around North America to learn how new media is being applied and measured in companies around the globe. Below are some of my favorite soundbites from the Summit. For an almost-complete transcript of the dozen or so sessions, visit Edelman’s site where the sessions were live-blogged. Edelman has also posted video of all of the sessions.

Richard Edelman, President & CEO, Edelman

Weeklies (weekly newspapers) are in terminal decline.

Obama has surround sound; he is everywhere.

Google never forgets.

Conversational crack [view complete presentation]

Julia Hood, Publishing Director, PR Week

Pitching is broken art in public relations. [view complete presentation]

Alexandra Wheeler, Director of Digital Strategy, Starbucks

It’s not just launch and abandon; it’s also care and feeding.

Anyone with a keyboard has a voice. [view complete presentation]

Jim Kirk, Associate Managing Editor of Financial News, Chicago Tribune

The newspaper industry was in a recession before the recession. [view complete presentation]

Troy Mastin, Media Analyst, William Blair & Co.

You rule out a large portion of your potential audience if you force them to pay for content.

Most people will probably participate in a maximum of three social networks, one personal, one professional and one for their passion. [view complete presentation]

Neville Hobson, Blogger & Co-Host of For Immediate Release podcast

There is an educational need for the older audience in public relations because of the way we now share messages and information; the older generation helps the younger generation learn how the corporations work and communicate, and the younger generation helps with the new way their generation shares ideas and news. [view complete presentation]

Wolfgang Luenenbuerger, Director Europe, Edelman

The Internet is not yet 5000 days old and yet it’s this complex. [view complete presentation]

Marshall Manson, Director of Digital Strategy, Edelman

[There’s] a tension between language and geography in Europe. [view complete presentation]

Mindy Finn, Director of Finn Enterprises

Buzz is nice, but don’t do something for buzz only. [view complete presentation]

Mike Krempansky, Senior Vice President, Online Advocacy, Edelman

It’s happening whether you drive it or not. [view complete presentation]

Mark Monseau, Director of Corporate Communications, Johnson & Johnson

You don’t create communities; communities create themselves. [view complete presentation]

David Rubin, Brand Building Director, Unilever

We sell bottles of shampoo not entertainment.

No one really wants to visit a deodorant website.

The newer the new media gets, the more important it is to get back to communication fundamentals. [view complete presentation]

Marcel LeBrun, CEO, Radian6

The social medium is the message. [view complete presentation]

Charlene Li, co-author of Groundswell

Listening, talking, energizing, supporting and embracing [view complete presentation]

Rick Murray, President, Edelman

Look to others for innovation; look to yourself for innovation in process.

(Regarding current college students) Social media is part of their work and part of their world. [view complete presentation]